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Report to the Access Hawaii Committee

Portal Program Updates | June 2, 2022

Highlights

Judicial District Court Judge Evaluation

  • Survey date: 3/8/22
  • These surveys are conducted periodically each year and help the judges improve judicial performance. Active attorneys are selected by the Judiciary for participation.

Honolulu Records Collection

  • Launch date: 4/4/22
  • New features include:
    • The public can now submit public testimony and receive testimony notifications.
    • A Council dashboard to review testimony.
    • External document uploads provide a simple and efficient way for Council members/staff and Executive Department staff to submit documents for processing by the Office of the City Clerk.
    • Admin work flow improvements.
    • UI updates.

Kauai Liquor Payments

  • Launch date: 4/6/22
  • Users can now pay for Kauai liquor manager exam fees and associated ID card fees through our Hawaii.gov payments service.
go hunt

Go Hunt, Hawaii

  • Launch date: 4/26/22
  • Lottery winners are now verified before purchasing hunting tags online at Go Hunt Hawaii.
202205_hawaii.gov-payments_v2

Hawaii.gov Payments

  • Launch date: 4/30/22
  • Revised look and feel.
  • New ability to schedule recurring payments.

Department of Education Commerce Platform

  • Launch date: 5/5/22
  • Students, staff, and faculty can post Waipahu High School products from the Cane book store online for customers to purchase online or over-the-counter.

Customer Service Summary

Top 10 Inquiries: March 2022 - April 2022

Rank
Service
March
April
Total
* includes login questions
1
State Camping
937
694
1,631
2
Medical Cannabis Registry*
543
530
1,073
3
Hawaii Compliance Express
443
386
829
4
Login Questions
430
372
802
5
Vital Records Ordering System
424
355
779
6
Electronic Marriage Registration System
357
380
737
7
Motor Vehicle Registration Renewals
219
161
380
8
Professional & Vocational Licensing*
197
177
374
9
eTraffic
157
161
318
10
Misc-NIC
146
128
274

Financials: March 2022 - April 2022 (Unaudited)

Net income: $3,077

Consolidated Balance: April 2022 (Unaudited)

Assets

$9,052,723

Members Equity

$3,617,577

Liabilities

$5,435,146

Total Liabilities & Shareholder Equity

$9,052,723

Looking Forward

  • DOE Commerce System – Waianae Online Store
  • DOE Waipahu Community School for Adults – Wahiawa and Hilo Campus
  • County of Kauai Liquor – Gross Sales Percentage Fee Payments and Liquor License Permits

Appendix

Supporting information covering the period July 1, 2021 – May 21, 2022.

Press Releases

Lottery Winners Now Verified Prior to Purchasing Hunting Tags

Beginning May 1, 2022 the Hawaii Department of Land and Natural Resources (DLNR) will have a new online tool that…

Hawaii Remote Online Notary Applications Now Available through Attorney General Website

The Hawaii Department of the Attorney General’s Notary Public Office is pleased to announce active notary commissions can now apply…

Tyler Technologies Extends Contract for Digital Government and Payment Solutions in Hawaii

Tyler Technologies, Inc. announced the state of Hawaii signed a contract extension for Tyler’s digital government and payments services. The…

Honolulu Fire Department Website Wins Two More Awards

The Honolulu Fire Department (HFD) has been nationally recognized as a winner in two additional award competitions for the redesign…

Online Hunting Tags and Permits Now Available on Go Hunt Hawaii

The Hawaii Department of Land and Natural Resources (DLNR) has released a new online service that allows hunters to purchase…

Honolulu Fire Department Website Wins Two Awards

The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website…

Hawaii.gov Website Wins Platinum Global Excellence Award

The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of…

The Redesigned State of Hawaii Unclaimed Property Search is Now Available

NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State…

Hawaii Remote Work Pilot Project Work Opportunities

The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the…

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Civil Beat: Tourism
IDEAS Live: Is Tourism Broken And Where Do We Go From Here?
07/28/21
GovTech Market Update: Budgets, Trends & Closing Out 2021
Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022.
08/11/21
TRUE Innovation: Innovation Framework – Ideas to Impact
The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.
08/19/21
Government & Civics
The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions.
08/19/21
Hawaii Annual Code Challenge
We participated both as a HACC sponsor and a challenge sponsor.
10/23/21
Freshworks Refresh
Freshworks Refresh brings together the best minds in customer experience, ITSM, sales and marketing, and HR to gain insights and connections needed to delight customers and fuel business growth.
11/11/21
AWS re:Invent Conference
Amazon Web Services (AWS) re:Invent is the largest global conference focused on cloud computing.
11/29/21 – 12/3/21
Hawaii Digital Government Summit
A one-day virtual event where attendees can connect with peers from the government and industry sectors.
12/14/21
IDEO Webinar
How to think in systems for greater impact
03/9/22

New Services

Agency
Service
Launch Date
County of Hawaii – Department of Liquor Control
Gross liquor sales percentage fee payments
10/18/21
Attorney General – Hawaii Criminal Justice Data Center
Sex Offender Information Management System (SOIMS)
1/19/22
Judiciary
Judicial District Court judge evaluation
3/8/22
County of Kauai – Liquor Control
Kauai liquor manager exam / ID card fees
4/6/22
Department of Education – Waipahu High School
Commerce Platform (Cane Book Store)
5/5/22

Service Upgrades

Agency
Description
Date Upgraded
Department of Budget & Finance – Unclaimed Property Division
The Unclaimed Property Search service, originally launched in 2008, was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members.
08/16/21
Department of Education
The DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System was updated to include the ability for users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the Administrative module.
08/24/21
Department of Health – Harm Reduction Services Branch
The Medical Cannabis Registration System was updated to allow the option for minor applicants to add up to two caregivers and two grow site locations with their application.
11/3/21
Department of Land and Natural Resources – Hunter Education Division
As part of the Go Hunt, Hawaii service, hunters can now purchase hunting tags and permits online. Improvements were also made to help control the number of standbys produced in the lottery.
11/4/21
Attorney General – Civil Recoveries Division
The upgrade to the Notary Registration System included a re-design of the homepage and added a new process for existing notary publics to become a remote online notary.
3/10/22
Office of City Clerk – City and County of Honolulu
New features for the Honolulu Records Collection site include: 1) The public can now submit public testimony and receive testimony notifications. 2) A Council Dashboard to review testimony. 3) External document uploads provide a simple and efficient way for Council members/staff and Executive Department staff to submit documents for processing by the Office of the City Clerk. 4) Admin work flow improvements. 5) UI updates.
4/4/22
Department of Land and Natural Resources (DLNR) – Division of Forestry and Wildlife (DOFAW)
The Go Hunt Hawaii system will now verify if a hunter has won a lottery prior to purchasing a lottery hunting tag.
4/26/22
Multiple Agencies
Our payment processing system, Hawaii.gov Payments, released a new UI and an additional feature to schedule recurring payments.
4/30/22

New Websites

Agency
Service
Launch Date
N/A
N/A
N/A

Retired Services

Agency
Service
URL
Retired Date
County of Hawaii
Online payments for the County of Hawaii Permitting Application
N/A
07/16/21
Attorney General – Hawaii Criminal Justice Data Center
hcjdcsymposium.ehawaii.gov WordPress website
hcjdcsymposium.ehawaii.gov
10/21/21

Executed Agreements

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
City and County of Honolulu – Honolulu Emergency Services Department
Website Redesign
SOW
08/27/21
Department of Land and Natural Resources – Division of Forestry and Wildlife
Na Ala Hele Trails and Access Program
SOW Amendment 3
10/10/21
City and County of Honolulu – Office of the City Clerk
Legislative Document Access
SOW Amendment 2
10/15/21
City and County of Honolulu – Office of the City Clerk
Online Ballot Request System
SOW Amendment 1
10/15/21
Department of Business, Economic Development & Tourism – Creative Industries Division
Tax Credit Hub
SOW
10/15/21
Department of Education
Commerce Platform and Payment System
SOW Amendment 1
10/22/21
Department of Commerce and Consumer Affairs
Fee Agreement
SOW Addendum
12/09/21
County of Kauai – Department of Liquor Control
Liquor Permits and Payments
SOW
12/09/21
Department of Accounting and General Services – Aloha Stadium
Scheduler & Storefront
SOW
12/13/21
County of Maui
Service Fee Update
MOU 7
12/23/21
County of Kauai – Fire Department
Fire Permit Payments
SOW Amendment 1
1/25/22
County of Maui
Service Fee Update
MOU 8
2/28/22
Department of Land and Natural Resources – Hunter Education
Hunter Education and Records Management System
SOW Amendment 8
04/11/2022
Department of Transportation – Harbors
Harbor Receipts
SOW
04/11/2022
Department of Business, Economic Development & Tourism – Small Business Regulatory Review Board
Website Services
SOW Amendment 1
04/11/2022
Department of Land and Natural Resources – Bureau of Conveyances
Online Payments
SOW Amendment 1
04/11/2022
Attorney General – Tax And Charities
Online Charity Registration
SOW Amendment 10
04/12/2022
Department of Health – Harm Reduction Services Branch
Medical Cannabis Registration System – OSP Change Requests
SOW Amendment 5
04/21/2022
Department of Land and Natural Resources – Division of Forestry and Wildlife
E-Permitting: Trails Day Use
SOW Amendment 1
04/25/2022

Unscheduled Downtime

Time
Duration
Affected Sites
Comments
07/22/21 at 2:33am
1h 30m
Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service
Systemmetrics ISP network outage
08/18/21 at 2:26am
35m
Limited sites: Criminal History Search, Covered Offender Search, HIJIS
Systemmetrics ISP network outage
08/31/21 at 8:20am
4h
Services requiring external communication
Network issue with service provider (AWS) in our region
12/23/21 at 8:45am
45m
WordPress websites
WordPress websites slow or down due to DB capacity issue
1/23/22 at 1:00am
2h 30m
AG Hawaii Criminal Justice Data Center Applications
Hawaiian Telcom network outage
2/5/22 at 10:23pm
50m
AG Hawaii Criminal Justice Data Center Applications
Hawaiian Telcom network outage
2/13/22 at 1:00am
1d 12h
Motor Vehicle Registration (MVR) renewal applications
Honolulu mainframe update impacted the communication with the MVR Renewal applications.

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NIC is now a wholly owned subsidiary of Tyler Technologies. Read the press release.