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Report to the Access Hawaii Committee

Portal Program Updates | April 7, 2022

Highlights

HFD award

Honolulu Fire Department Website Wins 4th Award

  • Website launch date: 4/28/21
  • Award date: 12/2/21
  • MobileWebAward – Outstanding Mobile Website
Visit Site
Visit Site
dgs

Hawaii Virtual Digital Government Summit

  • Event date: 12/14/21
  • General Manager Burt Ramos participated in the Transforming the Government Experience session.
  • NIC Hawaii participated as an event sponsor.
Visit Site
Visit Site

Sex Offender Information Management System (SOIMS)

  • Launch date: 1/19/22
  • Sex offenders and other covered offenders who are registered with the State of Hawaii may use this service to update their information and make an appointment with the Hawaii Criminal Justice Data Center (HCJDC).
Visit Site
Visit Site
Notary - Instagram

Remote Online Notary Registration & Renewal

  • Launch date: 3/10/22
  • The upgrade included a re-design of the homepage and added a new process for existing notary publics to become a remote online notary.
Visit Notary Site
Visit Notary Site

News & Updates

  • Credit Card Rate Standardization
  • Ongoing NIC Upgrades
    • Online Chat
    • Reports Module

Customer Service Summary

Top 10 Inquiries: November 2021 - February 2022

Rank
Service
November
December
January
February
Total
* includes login questions
1
State Camping
579
601
708
647
2,535
2
Medical Cannabis Registry*
481
498
516
571
2,066
3
Professional & Vocational Licensing*
409
570
324
155
1,458
4
Hawaii Compliance Express
347
293
356
385
1,381
5
Login Questions
376
317
361
323
1,377
6
Electronic Marriage Registration System
261
293
349
346
1,249
7
Vital Records Ordering System
318
302
309
317
1,246
8
Motor Vehicle Registration Renewals
198
189
224
225
836
9
Non-NIC Info
163
134
195
119
611
10
eTraffic
160
130
157
126
573

Financials: November 2021 - February 2022 (Unaudited)

Net income: $85,938

Consolidated Balance: February 2022 (Unaudited)

Assets

$8,443,365

Members Equity

$3,614,500

Liabilities

$4,828,865

Total Liabilities & Shareholder Equity

$8,443,365

Looking Forward

  • AG Collections
  • DOE Commerce System
  • Recurring Payments
  • FY2022-24 Roadmap and Strategic Plan

Contact Us

Burt Ramos

Burt Ramos

General Manager
bramos@egov.com
808-695-4616

Janet Pick

Janet Pick

Director of Operations
jpick@egov.com
808-695-4625

Zheng Fang

Zheng Fang

Director of Development
zfang@egov.com
808-695-4617

Appendix

Supporting information covering the period July 1, 2021 – March 31, 2022.

Press Releases

Hawaii Remote Online Notary Applications Now Available Through Attorney General Website

The Hawaii Department of the Attorney General’s Notary Public Office is pleased to announce active notary commissions can now apply…

Tyler Technologies Extends Contract for Digital Government and Payment Solutions in Hawaii

Tyler Technologies, Inc. announced the state of Hawaii signed a contract extension for Tyler’s digital government and payments services. The…

Honolulu Fire Department Website Wins Two More Awards

The Honolulu Fire Department (HFD) has been nationally recognized as a winner in two additional award competitions for the redesign…

Online Hunting Tags and Permits Now Available on Go Hunt Hawaii

The Hawaii Department of Land and Natural Resources (DLNR) has released a new online service that allows hunters to purchase…

Honolulu Fire Department Website Wins Two Awards

The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website…

Hawaii.gov Website Wins Platinum Global Excellence Award

The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of…

The Redesigned State of Hawaii Unclaimed Property Search is Now Available

NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State…

Hawaii Remote Work Pilot Project Work Opportunities

The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the…

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Civil Beat: Tourism
IDEAS Live: Is Tourism Broken And Where Do We Go From Here?
07/28/21
GovTech Market Update: Budgets, Trends & Closing Out 2021
Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022.
08/11/21
TRUE Innovation: Innovation Framework – Ideas to Impact
The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.
08/19/21
Government & Civics
The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions.
08/19/21
Hawaii Annual Code Challenge
We participated both as a HACC sponsor and a challenge sponsor.
10/23/21
Freshworks Refresh
Freshworks Refresh brings together the best minds in customer experience, ITSM, sales and marketing, and HR to gain insights and connections needed to delight customers and fuel business growth.
11/11/21
AWS re:Invent Conference
Amazon Web Services (AWS) re:Invent is the largest global conference focused on cloud computing.
11/29/21 – 12/3/21
Hawaii Digital Government Summit
A one-day virtual event where attendees can connect with peers from the government and industry sectors.
12/14/21
IDEO Webinar
How to think in systems for greater impact
03/9/22

New Services

Agency
Service
Launch Date
County of Hawaii – Department of Liquor Control
Gross Liquor Sales Percentage Fee Payments
10/18/21
Attorney General – Hawaii Criminal Justice Data Center
Sex Offender Information Management System (SOIMS)
1/19/22

Service Upgrades

Agency
Description
Date Upgraded
Department of Budget & Finance – Unclaimed Property Division
The Unclaimed Property Search service, originally launched in 2008, was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members.
08/16/21
Department of Education
The DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System was updated to include the ability for users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the Administrative module.
08/24/21
Department of Health – Harm Reduction Services Branch
The Medical Cannabis Registration System was updated to allow the option for minor applicants to add up to two caregivers and two grow site locations with their application.
11/3/21
Department of Land and Natural Resources – Hunter Education Division
As part of the Go Hunt, Hawaii service, hunters can now purchase hunting tags and permits online. Improvements were also made to help control the number of standbys produced in the lottery.
11/4/21
Attorney General – Civil Recoveries Division – Notary Registration System
The upgrade included a re-design of the homepage and added a new process for existing notary publics to become a remote online notary.
3/10/22

New Websites

Agency
Service
Launch Date
N/A
N/A
N/A

Retired Services

Agency
Service
URL
Retired Date
County of Hawaii
Online payments for the County of Hawaii Permitting Application
N/A
07/16/21
Attorney General – Hawaii Criminal Justice Data Center
hcjdcsymposium.ehawaii.gov WordPress website
hcjdcsymposium.ehawaii.gov
10/21/21

Executed Agreements

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
City and County of Honolulu – Honolulu Emergency Services Department
Website Redesign
SOW
08/27/21
Department of Land and Natural Resources – Division of Forestry and Wildlife
Na Ala Hele Trails and Access Program
SOW Amendment 3
10/10/21
City and County of Honolulu – Office of the City Clerk
Legislative Document Access
SOW Amendment 2
10/15/21
City and County of Honolulu – Office of the City Clerk
Online Ballot Request System
SOW Amendment 1
10/15/21
Department of Business, Economic Development & Tourism – Creative Industries Division
Tax Credit Hub
SOW
10/15/21
Department of Education
Commerce Platform and Payment System
SOW Amendment 1
10/22/21
Department of Commerce and Consumer Affairs
Fee Agreement
SOW Addendum
12/09/21
County of Kauai – Department of Liquor Control
Liquor Permits and Payments
SOW
12/09/21
Department of Accounting and General Services – Aloha Stadium
Scheduler & Storefront
SOW
12/13/21
County of Maui
Service Fee Update
MOU 7
12/23/21
County of Kauai – Fire Department
Fire Permit Payments
SOW Amendment 1
1/25/22
County of Maui
Service Fee Update
MOU 8
2/28/22

Unscheduled Downtime

Time
Duration
Affected Sites
Comments
07/22/21 at 2:33am
1h 30m
Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service
Systemmetrics ISP network outage
08/18/21 at 2:26am
35m
Limited sites: Criminal History Search, Covered Offender Search, HIJIS
Systemmetrics ISP network outage
08/31/21 at 8:20am
4h
Services requiring external communication
Network issue with service provider (AWS) in our region
12/23/21 at 8:45am
45m
WordPress websites
WordPress websites slow or down due to DB capacity issue
1/23/22 at 1:00am
2h 30m
AG Hawaii Criminal Justice Data Center Applications
Hawaiian Telecom network outage
2/5/22 at 10:23pm
50m
AG Hawaii Criminal Justice Data Center Applications
Hawaiian Telecom network outage
2/13/22 at 1:00am
1d 12h
Motor Vehicle Registration (MVR) renewal applications
Honolulu mainframe update impacted the communication with the MVR Renewal applications.

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   1 min 50 sec Average Visit Duration

   49% Bounce Rate

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NIC is now a wholly owned subsidiary of Tyler Technologies. Read the press release.