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Report to the Access Hawaii Committee

Portal Program Updates | December 2, 2021

Highlights

Gross Liquor Sales

Gross Liquor Sales Percentage Fee Payments

  • Launch date: 10/18/21
  • Pay your County of Hawaii liquor gross sales percentage fee invoice instantly online
  • Also creates an archive for liquor license renewals that reside on the existing liquor permits app
HACC

Hawaii Annual Code Challenge

  • NIC Hawaii participated as a HACC sponsor and a challenge sponsor.
  • Our challenge was to create a Sighting & Reporting App for the Hawaii Marine Animal Response (HMAR).
  • In the overall division, our challenge won 1st place by team HACCamino, and 2nd place by team Bloombugs from UH Manoa. 
  • The 1st place winner of the High School division, team MARS from Mililani HS, also selected our HMAR challenge.
Medical Cannabis Registration System

Medical Cannabis Registration System

  • Launch date: 11/3/21
  • The system was updated to allow the option for minor applicants to add up to two caregivers and two grow site locations with their application.
Go Hunt

Go Hunt Hawaii

  • Launch date: 11/4/21
  • Two new features were released.
  • Hunters can now purchase tags and permits online.
    • Previously, hunters had to physically go to the agency’s office and purchase hunting tags over the counter. 
  • We added new functionality to help control the number of standbys produced within the lottery.
Gold award

Honolulu Fire Department Wins 3rd Award

  • Launch date: 4/28/21
  • Award date: 10/26/21
  • Davey Awards – Gold winner

News & Updates

  • Portal Contract Extension Executed
  • Ongoing NIC Upgrades
    • Migration to Amazon Web Services
    • Online Chat – December 2021
    • Reports Module – December 2021
  • FY2021 Annual Report

Customer Service Summary

Top 10 Inquiries: September - October 2021

Rank
Service
September
October
Total
* includes login questions
1
Medical Cannabis Registry*
581
483
1,064
2
State Camping
496
536
1,032
3
Hawaii Compliance Express
346
342
688
4
Vital Records Ordering System
319
336
655
5
Login Questions
288
322
610
6
Electronic Marriage Registration System
282
295
577
7
Non-NIC Info
192
173
365
8
Motor Vehicle Registration Renewals
172
160
332
9
Professional & Vocational Licensing*
146
168
314
10
eTraffic
145
118
263

Financials: September - October 2021 (Unaudited)

Net income: $75,081

Consolidated Balance: September 2021 (Unaudited)

Assets

$7,273,034

Members Equity

$3,470,498

Liabilities

$3,802,536

Total Liabilities & Shareholder Equity

$7,273,034

Looking Forward

  • AG Collections
  • Online Remote Notary Service
  • DOE Commerce System
  • Recurring Payments
  • Hawaii Virtual Digital Government Summit 2021
  • FY2022-24 Roadmap and Strategic Plan

Contact Us

Burt Ramos

Burt Ramos

General Manager
bramos@egov.com
808-695-4616

Janet Pick

Janet Pick

Director of Operations
jpick@egov.com
808-695-4625

Zheng Fang

Zheng Fang

Director of Development
zfang@egov.com
808-695-4617

Appendix

Supporting information covering the period July 1, 2021 – November 30, 2021.

Press Releases

Online Hunting Tags and Permits Now Available on Go Hunt Hawaii

The Hawaii Department of Land and Natural Resources (DLNR) has released a new online service that allows hunters to purchase…

Honolulu Fire Department Website Wins Two Awards

The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website…

Hawaii.gov Website Wins Platinum Global Excellence Award

The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of…

The Redesigned State of Hawaii Unclaimed Property Search is Now Available

NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State…

Hawaii Remote Work Pilot Project Work Opportunities

The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the…

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Civil Beat: Tourism
IDEAS Live: Is Tourism Broken And Where Do We Go From Here?
07/28/21
GovTech Market Update: Budgets, Trends & Closing Out 2021
Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022.
08/11/21
TRUE Innovation: Innovation Framework – Ideas to Impact
The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.
08/19/21
Government & Civics
The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions.
08/19/21
Hawaii Annual Code Challenge
We participated both as a HACC sponsor and a challenge sponsor.
10/23/21
Freshworks Refresh
Freshworks Refresh brings together the best minds in customer experience, ITSM, sales and marketing, and HR to gain insights and connections needed to delight customers and fuel business growth.
11/11/21

New Services

Agency
Service
Launch Date
County of Hawaii
Gross Liquor Sales Percentage Fee Payments
10/18/21

Service Upgrades

New Websites

Agency
Service
Launch Date
N/A
N/A
N/A

Retired Services

Agency
Service
URL
Retired Date
County of Hawaii
Online payments for the County of Hawaii Permitting Application
N/A
07/16/21

Executed Agreements

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
City and County of Honolulu – Honolulu Emergency Services Department
Website Redesign
SOW
08/27/21
Department of Land and Natural Resources – Division of Forestry and Wildlife
Na Ala Hele Trails and Access Program
SOW Amendment 3
10/10/21
City and County of Honolulu – Office of the City Clerk
Legislative Document Access
SOW Amendment 2
10/15/21
City and County of Honolulu – Office of the City Clerk
Online Ballot Request System
SOW Amendment 1
10/15/21
Department of Business, Economic Development & Tourism – Creative Industries Division
Tax Credit Hub
SOW Amendment 1
10/15/21
Department of Education
Commerce Platform and Payment System
SOW Amendment 1
10/22/21

Unscheduled Downtime

Time
Duration
Affected Sites
Comments
07/22/21 at 2:33am
1h 30m
Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service
Systemmetrics ISP network outage
08/18/21 at 2:26am
35m
Limited sites: Criminal History Search, Covered Offender Search, HIJIS
Systemmetrics ISP network outage
08/31/21 at 8:20am
4h
Services requiring external communication were impacted
Network issue with service provider (AWS) in our region

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   1 min 48 sec Average Visit Duration

   50% Bounce Rate

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