Report to the Access Hawaii Committee
Portal Program Updates | December 2, 2021
Highlights
Gross Liquor Sales Percentage Fee Payments
- Launch date: 10/18/21
- Pay your County of Hawaii liquor gross sales percentage fee invoice instantly online
- Also creates an archive for liquor license renewals that reside on the existing liquor permits app
Hawaii Annual Code Challenge
- NIC Hawaii participated as a HACC sponsor and a challenge sponsor.
- Our challenge was to create a Sighting & Reporting App for the Hawaii Marine Animal Response (HMAR).
- In the overall division, our challenge won 1st place by team HACCamino, and 2nd place by team Bloombugs from UH Manoa.
- The 1st place winner of the High School division, team MARS from Mililani HS, also selected our HMAR challenge.
Medical Cannabis Registration System
- Launch date: 11/3/21
- The system was updated to allow the option for minor applicants to add up to two caregivers and two grow site locations with their application.
Go Hunt Hawaii
- Launch date: 11/4/21
- Two new features were released.
- Hunters can now purchase tags and permits online.
- Previously, hunters had to physically go to the agency’s office and purchase hunting tags over the counter.
- We added new functionality to help control the number of standbys produced within the lottery.
Honolulu Fire Department Wins 3rd Award
- Launch date: 4/28/21
- Award date: 10/26/21
- Davey Awards – Gold winner
News & Updates
- Portal Contract Extension Executed
- Ongoing NIC Upgrades
- Migration to Amazon Web Services
- Online Chat – December 2021
- Reports Module – December 2021
- FY2021 Annual Report
Customer Service Summary
Top 10 Inquiries: September - October 2021
Rank | Service | September | October | Total | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
* includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Medical Cannabis Registry* | 581 | 483 | 1,064 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | State Camping | 496 | 536 | 1,032 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 346 | 342 | 688 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Vital Records Ordering System | 319 | 336 | 655 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Login Questions | 288 | 322 | 610 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Electronic Marriage Registration System | 282 | 295 | 577 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Non-NIC Info | 192 | 173 | 365 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Motor Vehicle Registration Renewals | 172 | 160 | 332 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Professional & Vocational Licensing* | 146 | 168 | 314 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | eTraffic | 145 | 118 | 263 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Financials: September - October 2021 (Unaudited)
Net income: $75,081
Consolidated Balance: October 2021 (Unaudited)
Assets
$6,314,746
Members Equity
$3,528,561
Liabilities
$2,786,185
Total Liabilities & Shareholder Equity
$6,314,746
Looking Forward
- AG Collections
- Online Remote Notary Service
- DOE Commerce System
- Recurring Payments
- Hawaii Virtual Digital Government Summit 2021
- FY2022-24 Roadmap and Strategic Plan
Contact Us
Burt Ramos
General Manager
bramos@egov.com
808-695-4616
Janet Pick
Director of Operations
jpick@egov.com
808-695-4625
Zheng Fang
Director of Development
zfang@egov.com
808-695-4617
Appendix
Supporting information covering the period July 1, 2021 – November 30, 2021.
Press Releases
Online Hunting Tags and Permits Now Available on Go Hunt Hawaii
The Hawaii Department of Land and Natural Resources (DLNR) has released a new online service that allows hunters to purchase…
Honolulu Fire Department Website Wins Two Awards
The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website…
Hawaii.gov Website Wins Platinum Global Excellence Award
The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of…
The Redesigned State of Hawaii Unclaimed Property Search is Now Available
NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State…
Hawaii Remote Work Pilot Project Work Opportunities
The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the…
Conferences & Webinars Attended
Conference Name | Description | Dates Attended |
|---|---|---|
Civil Beat: Tourism | IDEAS Live: Is Tourism Broken And Where Do We Go From Here? | 07/28/21 |
GovTech Market Update: Budgets, Trends & Closing Out 2021 | Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022. | 08/11/21 |
TRUE Innovation: Innovation Framework – Ideas to Impact | The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities. | 08/19/21 |
Government & Civics | The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions. | 08/19/21 |
Hawaii Annual Code Challenge | We participated both as a HACC sponsor and a challenge sponsor. | 10/23/21 |
Freshworks Refresh | Freshworks Refresh brings together the best minds in customer experience, ITSM, sales and marketing, and HR to gain insights and connections needed to delight customers and fuel business growth. | 11/11/21 |
New Services
Agency | Service | Launch Date |
|---|---|---|
County of Hawaii | Gross Liquor Sales Percentage Fee Payments | 10/18/21 |
Service Upgrades
New Websites
Agency | Service | Launch Date |
|---|---|---|
N/A | N/A | N/A |
Retired Services
Agency | Service | URL | Retired Date |
|---|---|---|---|
County of Hawaii | Online payments for the County of Hawaii Permitting Application | N/A | 07/16/21 |
Executed Agreements
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
City and County of Honolulu – Honolulu Emergency Services Department | Website Redesign | SOW | 08/27/21 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | Na Ala Hele Trails and Access Program | SOW Amendment 3 | 10/10/21 |
City and County of Honolulu – Office of the City Clerk | Legislative Document Access | SOW Amendment 2 | 10/15/21 |
City and County of Honolulu – Office of the City Clerk | Online Ballot Request System | SOW Amendment 1 | 10/15/21 |
Department of Business, Economic Development & Tourism – Creative Industries Division | Tax Credit Hub | SOW Amendment 1 | 10/15/21 |
Department of Education | Commerce Platform and Payment System | SOW Amendment 1 | 10/22/21 |
Unscheduled Downtime
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
07/22/21 at 2:33am | 1h 30m | Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service | Systemmetrics ISP network outage |
08/18/21 at 2:26am | 35m | Limited sites: Criminal History Search, Covered Offender Search, HIJIS | Systemmetrics ISP network outage |
08/31/21 at 8:20am | 4h | Services requiring external communication were impacted | Network issue with service provider (AWS) in our region |
Hawaii.gov Portal Web Analytics
961,451 Visits
1,122,951 Unique Page Views
1 min 48 sec Average Visit Duration
50% Bounce Rate