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Report to the Access Hawaii Committee

Portal Program Updates | February 2, 2023

Highlights

Diamond Head Reservations System

  • Launch date: 1/18/23
  • This site is the official website for the Diamond Head State Monument Online Reservation System.
  • Users can reserve and purchase parking and entry tickets to the park.
  • During this project, all operational, maintenance, support and payment functions were transitioned to NIC.

Aloha Stadium Store

  • Launch date: 1/9/23
  • As the historic stadium facility evolves into the New Aloha Stadium Entertainment District, you now have the ability to purchase and take home a variety of some of the most memorable stadium merchandise and keepsakes using the online store.
  • Buy stickers, coins, lanyards, turf, pins and more.

HIOSH Payments

  • Launch date: 12/1/22
  • A new payment service was added to Payment Platform to assist in collecting Hawaii Occupational Safety & Health Division (HIOSH) inspection certification fees and citations for OSHA inspections.
  • Also allows HIOSH staff to upload billing files and retrieve payment files on demand.

Kauai County Liquor Licenses & Permits

  • Launch date: 11/15/22
    • New service that allows Kauai County customers to apply and pay for liquor licenses & permits. This initial launch includes the direct wine shipper permits.
  • Launch date: 11/30/22
    • An addition to the above service that allows Kauai County customers to apply and pay for liquor licenses & permits. This launch includes the new liquor license module.

Award Wins

NIC Hawaii has won a total of 86 awards since we started in 2000, six of which were received this fiscal year.

Low Cost & No Cost Services

  • 153 eHawaii.gov services in FY2022
  • 26 no cost services
  • 68 low cost services generated less than $20k each last year
  • 59 services generated more than $20k each in revenue last year
  • The average cost per service per year paid by the state and county agencies is $16,384

Customer Service Summary

Top 10 Inquiries: November 2022 - December 2022

Rank
Service
November
December
Total
Percent
Total Inquiries: 6,915
*includes login questions
1
Medical Cannabis Registry*
439
363
802
12%
2
Vital Records Ordering System
355
314
669
10%
3
Login Questions
302
337
639
9%
4
State Camping
313
310
623
9%
5
Hawaii Compliance Express
248
347
595
9%
6
Electronic Marriage Registration System
239
192
431
6%
7
Professional & Vocational Licensing*
174
176
350
5%
8
Motor Vehicle Registration Renewals
170
146
316
5%
9
Misc-NIC
123
132
255
4%
10
eTraffic
128
126
254
4%
11
All Others
958
1,023
1,981
29%

Financials: November 2022 - December 2022 (Unaudited)

Net income: $241,036

Looking Forward

  • DBEDT Tax Credit Hub
  • Hawaii Film Office – Film Permits

Appendix

Press Releases (10)

Supporting information covering the period July 1, 2022 – January 27, 2023.

Awards (6)

Agency
Service
Award Name
Date Received
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Global Excellence Award – Platinum
12/28/22
State of Hawaii & NIC Hawaii
Hawaii.gov
W3 Award – Silver
10/4/22
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Interactive Media Awards – Outstanding Achievement Award
9/22/22
State of Hawaii & NIC Hawaii
Hawaii.gov
Interactive Media Awards – Best in Class Award
9/22/22
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Center for Digital Government – Project Experience Award
8/15/22
City and County of Honolulu – Honolulu Fire Department
Honolulu Fire Department website
DotComm Award – Gold
8/10/22

New Services (8)

Agency
Service
Description
Launch Date
Department of Land and Natural Resources – Division of State Parks
Diamond Head Reservations System
Transitioned full operational, maintenance, support and payment functions to NIC.
1/18/23
Department of Business, Economic Development & Tourism – Aloha Stadium
Aloha Stadium Store
As a new chapter of the historic stadium facility evolves into the New Aloha Stadium Entertainment District, you now have the ability to purchase and take home a variety of some of the most memorable stadium merchandise and keepsakes using the online store.
1/9/23
Department of Labor & Industrial Relations, HIOSH Division
HIOSH Payments
New payment service was added to Payment Platform to assist in collecting HIOSH inspection certification fees and citations for OSHA inspections.
12/1/22
County of Kauai – Liquor Control
Kauai County Liquor Licenses & Permits
Addition to the recently launched service that allows Kauai County customers to apply and pay for liquor licenses & permits. This launch includes the new liquor license module.
11/30/22
County of Kauai – Liquor Control
Kauai County Liquor Licenses & Permits
New service that allows Kauai County customers to apply and pay for liquor licenses & permits. This initial launch includes the Direct Wine Shipper Permits.
11/15/22
County of Kauai – Liquor Control
Kauai Gross Liquor Sales Percentage Fee
New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.
9/13/22
Department of Education
McKinley Community School for Adults Online Payments
Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.
8/29/22
Attorney General – Civil Recoveries Division
AG Collections Payments
Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.
8/11/22

Service Upgrades (1)

Agency
Service
Description
Launch Date
Department of Health – Medical Cannabis Patient Registry Section
Medical Cannabis Registry System
Updated to allow the option for managing patient-initiated ISP registration change requests.
10/10/22

New & Updated Websites (3)

Agency
Service
Description
Launch Date
Department of Business, Economic Development & Tourism
Small Business Regulatory Review Board
Homepage redesign and a variety of content updates.
9/30/22
City and County of Honolulu
Honolulu Emergency Services Department
Redesigned the website using the WordPress platform.
9/28/22
Department of Business, Economic Development & Tourism
Hawaii Remote Work Project
Built a way to handle the automated distribution of FlexJobs licenses via email.
7/13/22

Retired Services (4)

Agency
Service
URL
Retired Date
Department of Commerce and Consumer Affairs
Insurance License Search
insurance.ehawaii.gov/hils
11/15/22
Department of Commerce and Consumer Affairs
Insurance License Renewals
ehawaii.gov/dcca/hils/renew/exe/insrenew.cgi
11/15/22
Department of Commerce and Consumer Affairs
Insurance Continuing Education Information Submission
ehawaii.gov/dcca/insprovider/exe/provider.cgi
11/15/22
Department of Commerce and Consumer Affairs
Licensee Continuing Education Verification
ehawaii.gov/dcca/insce/exe/ce.cgi
11/15/22

Executed Agreements (11)

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
Office of Enterprise Technology Services
Single Sign-On Azure AD B2C Support
SOW Amendment 1
12/5/22
Judiciary
Bail Payments
SOW
10/26/22
Department of Land and Natural Resources – Division of State Parks
Reservation and Access Management System
SOW
10/11/22
Department of Land and Natural Resources – Division of Forestry and Wildlife
Hunter Education and Records Management System
SOW Amendment 9
10/11/22
Department of Land and Natural Resources – Division of Forestry and Wildlife
Hunter Education and Records Management System
PCR
9/12/22
Department of Labor and Industrial Relations – Occupational Safety and Health
Online Payments
SOW
8/8/22
Department of Business, Economic Development & Tourism – Creative Industries Division
Standard Film Permit
SOW
8/8/22
County of Maui
eRecording Connection Agreement
Connection Agreement
7/27/22
County of Maui
Liquor Permits
SOW
7/20/22
Department of Accounting and General Services – State Procurement Office
Rate Change
MOU Amendment 1
7/18/22
Attorney General – Civil Recoveries Division
eRecording Connection Agreement
Connection Agreement
7/13/22

Consolidated Balance: December 2022 (Unaudited)

Assets

$7,336,589

Members Equity

$4,508,839

Liabilities

$2,827,751

Total Liabilities & Shareholder Equity

$7,336,589

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Hawaii Annual Code Challenge
NIC participated both as a HACC sponsor and a challenge sponsor.
10/15/22 – 11/5/22
Hawaii Digital Government Summit 2022
A one-day virtual event where attendees can connect with peers from the government and industry sectors.
9/27/22

Unscheduled Downtime (0)

Time
Duration
Affected Sites
Comments
N/A
N/A
N/A
N/A

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   745,118 Unique Page Views

   2 min 6 sec Average Visit Duration

   48% Bounce Rate

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