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Report to the Access Hawaii Committee

Portal Program Updates | October 6, 2022

Highlights

Attorney General Collections Payments

  • Launch date: 8/11/22
  • Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.

McKinley Community School for Adults Online Payments

  • Launch date: 8/29/22
  • Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.

Kauai Liquor Gross Sales

  • Launch date: 9/13/22
  • New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.

Hawaii Digital Government Summit

  • Event date: 9/27/22
  • Participated in the 2022 Hawaii Digital Government Summit as a sponsor and a speaker.

Honolulu Emergency Services Department

  • Launch date: 9/28/22
  • Redesigned the website for the Honolulu Emergency Services Department using WordPress.

Customer Service Summary

Top 10 Inquiries: July 2022 - August 2022

Rank
Service
July
August
Total
Percent
Total Inquiries: 8,687
*includes login questions
1
State Camping
623
489
1,112
13%
2
Medical Cannabis Registry*
497
596
1,093
13%
3
Hawaii Compliance Express
317
401
718
8%
4
Login Questions
330
321
651
7%
5
Vital Records Ordering System
242
294
536
6%
6
Electronic Marriage Registration System
221
262
483
6%
7
eTraffic
216
212
428
5%
8
Professional & Vocational Licensing*
130
234
364
4%
9
Motor Vehicle Registration Renewals
154
168
322
4%
10
Misc-NIC
119
175
294
3%
11
All Others
1,234
1,452
2,686
31%

Financials: July 2022 - August 2022 (Unaudited)

Net income: $298,577

Looking Forward

  • Aloha Stadium Commerce Store and Event Scheduler
  • DOE Waipahu Community School for Adults – Wahiawa, Kona, and Hilo Campus
  • Kauai Liquor Permits and Payments
  • Hawaii Annual Code Challenge (HACC)

Appendix

Supporting information covering the period July 1, 2022 – September 30, 2022.

Press Releases (6)

Awards (2)

Agency
Service
Award Name
Date Received
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Project Experience Award, Center for Digital Government
8/15/22
City and County of Honolulu – Honolulu Fire Department
Honolulu Fire Department website
Gold – DotComm Award
8/10/22

New Services (3)

Agency
Service
Description
Launch Date
County of Kauai – Liquor Control
Kauai Gross Liquor Sales Percentage Fee
New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.
9/13/22
Department of Education
McKinley Community School for Adults Online Payments
Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.
8/29/22
Attorney General – Civil Recoveries Division
AG Collections Payments
Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.
8/11/22

Service Upgrades

Agency
Service
Description
Launch Date
N/A
N/A
N/A
N/A

New Websites

Agency
Service
Description
Launch Date
City and County of Honolulu
Honolulu Emergency Services Department
Redesigned the website using the WordPress platform.
9/28/22

Retired Services

Agency
Service
URL
Retired Date
N/A
N/A
N/A
N/A

Executed Agreements (7)

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
Department of Land and Natural Resources – Division of Forestry and Wildlife
Hunter Education and Records Management System
PCR
9/12/22
Department of Labor and Industrial Relations – Occupational Safety and Health
Online Payments
SOW
8/8/22
Department of Business, Economic Development & Tourism – Creative Industries Division
Standard Film Permit
SOW
8/8/22
County of Maui
eRecording Connection Agreement
Connection Agreement
7/27/22
County of Maui
Liquor Permits
SOW
7/20/22
Department of Accounting and General Services – State Procurement Office
Rate Change
MOU Amendment 1
7/18/22
Attorney General – Civil Recoveries Division
eRecording Connection Agreement
Connection Agreement
7/13/22

Consolidated Balance: August 2022 (Unaudited)

Assets

$9,840,295

Members Equity

$4,198,441

Liabilities

$5,641,854

Total Liabilities & Shareholder Equity

$9,840,295

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Hawaii Digital Government Summit 2022
A one-day virtual event where attendees can connect with peers from the government and industry sectors.
9/27/22

Unscheduled Downtime (0)

Time
Duration
Affected Sites
Comments
N/A
N/A
N/A
N/A

Hawaii.gov Portal Web Analytics


   318,671 Visits

   393,201 Unique Page Views

   2 min 7 sec Average Visit Duration

   48% Bounce Rate

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