Report to the Access Hawaii Committee
Portal Program Updates | October 6, 2022
Highlights
Attorney General Collections Payments
- Launch date: 8/11/22
- Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.
McKinley Community School for Adults Online Payments
- Launch date: 8/29/22
- Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.
Kauai Liquor Gross Sales
- Launch date: 9/13/22
- New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.
Hawaii Digital Government Summit
- Event date: 9/27/22
- Participated in the 2022 Hawaii Digital Government Summit as a sponsor and a speaker.
Honolulu Emergency Services Department
- Launch date: 9/28/22
- Redesigned the website for the Honolulu Emergency Services Department using WordPress.
Customer Service Summary
Top 10 Inquiries: July 2022 - August 2022
Rank | Service | July | August | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 8,687 *includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | State Camping | 623 | 489 | 1,112 | 13% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Medical Cannabis Registry* | 497 | 596 | 1,093 | 13% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 317 | 401 | 718 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Login Questions | 330 | 321 | 651 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Vital Records Ordering System | 242 | 294 | 536 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Electronic Marriage Registration System | 221 | 262 | 483 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | eTraffic | 216 | 212 | 428 | 5% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Professional & Vocational Licensing* | 130 | 234 | 364 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Motor Vehicle Registration Renewals | 154 | 168 | 322 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Misc-NIC | 119 | 175 | 294 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,234 | 1,452 | 2,686 | 31% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Financials: July 2022 - August 2022 (Unaudited)
Net income: $298,577
Looking Forward
- Aloha Stadium Commerce Store and Event Scheduler
- DOE Waipahu Community School for Adults – Wahiawa, Kona, and Hilo Campus
- Kauai Liquor Permits and Payments
- Hawaii Annual Code Challenge (HACC)
Appendix
Supporting information covering the period July 1, 2022 – September 30, 2022.
Press Releases (6)
Awards (2)
Agency | Service | Award Name | Date Received |
|---|---|---|---|
City and County of Honolulu – Office of the City Clerk | Honolulu Records Collection | Project Experience Award, Center for Digital Government | 8/15/22 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | Gold – DotComm Award | 8/10/22 |
New Services (3)
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Kauai – Liquor Control | Kauai Gross Liquor Sales Percentage Fee | New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai. | 9/13/22 |
Department of Education | McKinley Community School for Adults Online Payments | Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses. | 8/29/22 |
Attorney General – Civil Recoveries Division | AG Collections Payments | Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division. | 8/11/22 |
Service Upgrades
Agency | Service | Description | Launch Date |
|---|---|---|---|
N/A | N/A | N/A | N/A |
New Websites
Agency | Service | Description | Launch Date |
|---|---|---|---|
City and County of Honolulu | Honolulu Emergency Services Department | Redesigned the website using the WordPress platform. | 9/28/22 |
Retired Services
Agency | Service | URL | Retired Date |
|---|---|---|---|
N/A | N/A | N/A | N/A |
Executed Agreements (7)
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
Department of Land and Natural Resources – Division of Forestry and Wildlife | Hunter Education and Records Management System | PCR | 9/12/22 |
Department of Labor and Industrial Relations – Occupational Safety and Health | Online Payments | SOW | 8/8/22 |
Department of Business, Economic Development & Tourism – Creative Industries Division | Standard Film Permit | SOW | 8/8/22 |
County of Maui | eRecording Connection Agreement | Connection Agreement | 7/27/22 |
County of Maui | Liquor Permits | SOW | 7/20/22 |
Department of Accounting and General Services – State Procurement Office | Rate Change | MOU Amendment 1 | 7/18/22 |
Attorney General – Civil Recoveries Division | eRecording Connection Agreement | Connection Agreement | 7/13/22 |
Consolidated Balance: August 2022 (Unaudited)
Assets
$9,840,295
Members Equity
$4,198,441
Liabilities
$5,641,854
Total Liabilities & Shareholder Equity
$9,840,295
Conferences & Webinars Attended
Conference Name | Description | Dates Attended |
|---|---|---|
Hawaii Digital Government Summit 2022 | A one-day virtual event where attendees can connect with peers from the government and industry sectors. | 9/27/22 |
Unscheduled Downtime (0)
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
N/A | N/A | N/A | N/A |
Hawaii.gov Portal Web Analytics
318,671 Visits
393,201 Unique Page Views
2 min 7 sec Average Visit Duration
48% Bounce Rate