If a customer has a question or problem while using one of our services, our team is available to help via telephone, email, or live chat from 7:00am to 4:30pm HST Monday – Friday, excluding state holidays.
Fielding an average of 6,500 requests monthly via emails, phone calls and online chats for 150+ services, our team surpasses the requirement set in our contract of returning calls within 1 business day.
Meet the team
Bobby is our lead rep and joined HIC in May 2014. He is a vital part of our customer support team, is thrilled to be with us and truly enjoys helping people.
Norman joined HIC in January 2016, coming to us with over 10 years of customer service experience. Norman is proud & happy to assist users engage with Hawaii government.
Jamie joined HIC in 2011 as a temp hire and soon moved to customer service. After learning the ins and outs of the role, Jamie took reins as customer liaison to lead the team in July 2012.
Questions, issues or compliments? All of our partners have a primary contact for each service that we host. We develop business continuity plans for various scenarios, enabling us to handle adversity quickly. A 24-hour emergency technical support line is also provided.