Report to the Access Hawaii Committee
Portal Program Updates | October 7, 2021
Redesigned Unclaimed Property Search
- Launch date: 8/16/21
- Citizens can use this search to locate unclaimed property for themselves or their family members.
- Types of property can include:
- Contents of safe deposit boxes
- Deposits held by utility companies,
- Dormant savings and checking accounts
- Insurance and medical refunds
- Shares of stock
Hawaii Remote Work Pilot Project
- Launch date: 8/11/21
- We partnered with the Department of Business, Economic Development and Tourism to create content for the Hawaii Remote Work Project.
- Users can find resources and opportunities to work remotely from Hawaii.
- Companies can hire workers in Hawaii to work remotely for their business.
Honolulu Fire Department Wins 2nd Award
- Launch date: 4/28/21
- Award date: 9/3/21
- Web Marketing Association – Government Standard of Excellence
Hawaii.gov Wins Platinum Award
- Original launch date: 7/15/20
- Award date: 8/12/21
- Global Excellence Award – Platinum Award Winner
News & Updates
- Ongoing NIC Upgrades 2021
- Migration to Amazon Web Services
- Online Chat – December 2021
- Reports Module – December 2021
Customer Service Summary
Top 10 Inquiries: June - August 2021
* includes login questions
Professional & Vocational Licensing*
Hawaii Compliance Express
Medical Cannabis Registry*
Vital Records Ordering System
Electronic Marriage Registration System
Motor Vehicle Registration Renewals
Financials: June - August 2021 (Unaudited)
Net income: $140,829
Consolidated Balance: January - August 2021 (Unaudited)
- AG Collections
- HACC 2021
- Hawaii Virtual Digital Government Summit 2021
- FY2021 Annual Report
- FY2022-24 Roadmap and Strategic Plan
Supporting information covering the period July 1, 2021 – September 30, 2021.
Conferences & Webinars Attended
Civil Beat: Tourism
IDEAS Live: Is Tourism Broken And Where Do We Go From Here?
GovTech Market Update: Budgets, Trends & Closing Out 2021
Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022.
TRUE Innovation: Innovation Framework – Ideas to Impact
The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.
Government & Civics
The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions.
Department of Budget & Finance – Unclaimed Property Division
The Unclaimed Property Search service, originally launched in 2008, was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members.
Department of Education
The DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System was updated to include the ability for users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the Administrative module.
County of Hawaii
Online payments for the County of Hawaii Permitting Application
City and County of Honolulu – Honolulu Emergency Services Department
07/22/21 at 2:33am
Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service
Systemmetrics ISP network outage
08/18/21 at 2:26am
Limited sites: Criminal History Search, Covered Offender Search, HIJIS
Systemmetrics ISP network outage
08/31/21 at 8:20am
Services requiring external communication were impacted
Network issue with service provider (AWS) in our region
758,995 Unique Page Views
1 min 46 sec Average Visit Duration
51% Bounce Rate