Report to the Access Hawaii Committee
Portal Program Updates | October 7, 2021
Highlights
Redesigned Unclaimed Property Search
- Launch date: 8/16/21
- Citizens can use this search to locate unclaimed property for themselves or their family members.
- Types of property can include:
- Contents of safe deposit boxes
- Deposits held by utility companies,
- Dormant savings and checking accounts
- Insurance and medical refunds
- Shares of stock
Hawaii Remote Work Pilot Project
- Launch date: 8/11/21
- We partnered with the Department of Business, Economic Development and Tourism to create content for the Hawaii Remote Work Project.
- Users can find resources and opportunities to work remotely from Hawaii.
- Companies can hire workers in Hawaii to work remotely for their business.
Honolulu Fire Department Wins 2nd Award
- Launch date: 4/28/21
- Award date: 9/3/21
- Web Marketing Association – Government Standard of Excellence
Hawaii.gov Wins Platinum Award
- Original launch date: 7/15/20
- Award date: 8/12/21
- Global Excellence Award – Platinum Award Winner
News & Updates
- Ongoing NIC Upgrades 2021
- Migration to Amazon Web Services
- Online Chat – December 2021
- Reports Module – December 2021
Customer Service Summary
Top 10 Inquiries: June - August 2021
Rank | Service | June | July | August | Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
* includes login questions | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | State Camping | 907 | 871 | 684 | 2,462 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Professional & Vocational Licensing* | 1,112 | 229 | 161 | 1,502 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 519 | 470 | 470 | 1,459 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Medical Cannabis Registry* | 315 | 361 | 570 | 1,246 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Login Questions | 445 | 320 | 345 | 1,110 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Vital Records Ordering System | 416 | 351 | 314 | 1,081 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Electronic Marriage Registration System | 314 | 302 | 301 | 917 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Non-NIC Info | 403 | 287 | 217 | 907 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | eTraffic | 199 | 187 | 165 | 551 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Motor Vehicle Registration Renewals | 201 | 165 | 169 | 535 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Financials: June - August 2021 (Unaudited)
Net income: $140,829
Consolidated Balance: January - August 2021 (Unaudited)
Assets
$8,314,793
Members Equity
$3,453,481
Liabilities
$4,861,312
Total Liabilities & Shareholder Equity
$8,314,793
Looking Forward
- AG Collections
- HACC 2021
- Hawaii Virtual Digital Government Summit 2021
- FY2021 Annual Report
- FY2022-24 Roadmap and Strategic Plan
Contact Us
Burt Ramos
General Manager
bramos@egov.com
808-695-4616
Janet Pick
Director of Operations
jpick@egov.com
808-695-4625
Zheng Fang
Director of Development
zfang@egov.com
808-695-4617
Appendix
Supporting information covering the period July 1, 2021 – September 30, 2021.
Press Releases
Honolulu Fire Department Website Wins Two Awards
The Honolulu Fire Department (HFD) was recently awarded with two top honors for its recent redesign of the official website…
Hawaii.gov Website Wins Platinum Global Excellence Award
The winners of the 2021 Global Excellence (GX) Awards have been announced and the Hawaii.gov website is the winner of…
The Redesigned State of Hawaii Unclaimed Property Search is Now Available
NIC Hawaii and the Hawaii Department of Budget and Finance are pleased to announce the launch of the redesigned State…
Hawaii Remote Work Pilot Project Work Opportunities
The Department of Business, Economic Development and Tourism (DBEDT) and the Department of Labor and Industrial Relations (DLIR) announced the…
Conferences & Webinars Attended
Conference Name | Description | Dates Attended |
|---|---|---|
Civil Beat: Tourism | IDEAS Live: Is Tourism Broken And Where Do We Go From Here? | 07/28/21 |
GovTech Market Update: Budgets, Trends & Closing Out 2021 | Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022. | 08/11/21 |
TRUE Innovation: Innovation Framework – Ideas to Impact | The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities. | 08/19/21 |
Government & Civics | The mayors of Kauai, Honolulu, Maui and Hawaii counties spoke about the big issues impacting their jurisdictions. | 08/19/21 |
New Services
Agency | Service | Launch Date |
|---|---|---|
N/A | N/A | N/A |
Service Upgrades
Agency | Description | Date Upgraded |
|---|---|---|
Department of Budget & Finance – Unclaimed Property Division | The Unclaimed Property Search service, originally launched in 2008, was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members. | 08/16/21 |
Department of Education | The DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System was updated to include the ability for users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the Administrative module. | 08/24/21 |
New Websites
Agency | Service | Launch Date |
|---|---|---|
N/A | N/A | N/A |
Retired Services
Agency | Service | URL | Retired Date |
|---|---|---|---|
County of Hawaii | Online payments for the County of Hawaii Permitting Application | N/A | 07/16/21 |
Executed Agreements
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
City and County of Honolulu – Honolulu Emergency Services Department | Website Redesign | SOW | 08/27/21 |
Unscheduled Downtime
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
07/22/21 at 2:33am | 1h 30m | Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service | Systemmetrics ISP network outage |
08/18/21 at 2:26am | 35m | Limited sites: Criminal History Search, Covered Offender Search, HIJIS | Systemmetrics ISP network outage |
08/31/21 at 8:20am | 4h | Services requiring external communication were impacted | Network issue with service provider (AWS) in our region |
Web Analytics
650,874 Visits
758,995 Unique Page Views
1 min 46 sec Average Visit Duration
51% Bounce Rate